All Posts By

Ben Gurrola

Bounce Prevention

By Buyer Intelligence, Playbooks
Bounce Prevention What is Bounce Prevention Overview You may have seen or experienced an email bounce yourself. If so, you know how frustrating it can be to have to repeat the action after finding the correct email. You are not alone; more than 5-10% of all emails sent by agents...
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Data Append

By Buyer Intelligence, Playbooks
Data Append Leverage XANT Buyer Intelligence to Update CRM Data Overview When you are missing a prospect's phone number or email address, it can be a hassle to search for the correct information and manually update the contact information in your CRM. Data Append automatically searches for the correct information,...
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SmartSend

By Buyer Intelligence, Playbooks
SmartSend What is SmartSend and How Do You Use it Overview As a sales rep, you know that one of the biggest challenges you face is getting in contact with your prospect at the right time. SmartSend does all the planning by using A.I. to decide the best time to...
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Playbooks IP Addresses

By Internal, Playbooks, System, User Guide
Internal Article: Playbooks IP Addresses What are the Playbooks Pods and their associated IP addresses? POD IP Addresses Due to frequent changes and security, IP addresses are not provided in product documentation. Rather, documentation tells our customers to ask their XANT resource (Support, Professional Services, etc.) for the current IP...
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RingCentral Setup

By Playbooks, System, User Guide
RingCentral Setup Are there additional setup steps I need to take if I'm using RingCentral for my telephony system? RingCentral Call Routing Most telephony systems integrate with Playbooks without any trouble, but some of them require additional setup to operate as expected. With RingCentral, Playbooks receives a false "successfully connected"...
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API Call Utilization

By Playbooks, System, User Guide
API Call Utilization How many API calls will Playbooks make to my CRM? How does Playbooks impact API Usage? Overview The examples below are a very rough estimate of the number of API calls Playbooks will make to your CRM since the number of factors can vary wildly. 30 dials...
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