All Posts By

Ben Gurrola

Installation of Playbooks Extension in Managed Environments

By Playbooks, System, User Guide
Installation of Playbooks Extension in Managed Environments Desktop administrators want to know installation options when they've already restricted Chrome extensions to users. Enterprise Access Control In many enterprise sales organizations, users are prevented from installing Chrome extensions. This is usually a blanket ban. There are various levels of control provided...
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Telephony Requirements

By Admin Guide, Configuration, PowerDialer
Telephony Requirements Ensure that your organization has the basic, required telephony configuration for PowerDialer Overview PowerDialer requires some basic telephony infrastructure before it can start transforming your users sales calls for the better. Below are the configurations that you can check with your telephony expert. Phone System Powerdialer must have...
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Call Recording Encryption

By Admin Guide, Configuration, PowerDialer
Call Recording Encryption Call Recording Encryption may be enabled for PowerDialer for Salesforce (PDSF) upon request Overview If sensitive information is prevalent in your agents’ phone calls, or if you are legally required to keep call recording data secure, we provide the ability to encrypt that information. Benefits Account login...
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