All Posts By

Ben Gurrola

Inbound Call Paths

By Inbound Calling, Manager Guide, PowerDialer
Inbound Call Paths How do I setup an inbound call path? What routing and message options are available? Overview Call Path technology manages inbound calls coming into the InsideSales system. Call Paths define how inbound calls are routed and handled, from playing messages to inbound callers, to routing the inbound...
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Powerstandings Setup for Lightning Experience

By Manager Guide, PowerDialer, PowerStandings Setup and Management
Powerstandings Setup for Lightning Experience How do I enable the Personal Sidebar widget in Lightning? Overview The PowerStandings Sidebar widget can now be accessed directly from within Salesforce Lightning interface with versions of PowerDialer 6.51.7 and higher. Adding Powerstandings to the Lightning Interface In order for agents to access their...
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Powerstandings Leaderboards

By Manager Guide, PowerDialer, PowerStandings Setup and Management
Powerstandings Leaderboards Customize your own Leaderboards that highlight top performers, individual victories and team challenges in exciting and elegant displays. Motivate Your Team Recognition breeds motivation. Leaderboards add a key motivational component to PowerStandings, giving your reps a public, up-to-the-second view of activity. As work gets done and KPIs tally,...
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Powerstandings Challenges & Achievements

By Manager Guide, PowerDialer, PowerStandings Setup and Management
Powerstandings Challenges & Achievements How do I create, configure, and use Powerstandings Challenges and Achievements? Creating a New Powerstandings Challenge Powerstandings Challenges can be setup by PowerDialer Managers and Admins to drive Key Performance Indicators (KPI) which motivate individuals and teams to push themselves to the next level. They can...
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