All Posts By

Ben Gurrola

Buyer Map

By Buyer Intelligence, Playbooks
Buyer Map What is Buyer Map? Overview Hunting for the right contacts to reach out to consumes a considerable amount of time reps could otherwise spend engaging with prospects. Buyer Map, also known as Neural Map, brings intelligent contact recommendations to the rep within Playbooks, ensuring reps have the right...
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Data Verify

By Buyer Intelligence, Playbooks
Data Verify What is Data Verify? Overview Data Verify leverages the collective intelligence of all reps using Playbooks to help each seller to reduce time validating prospect contact information. When a user places a phone call or sends an email it generates a signal of success or failure which can...
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Monitoring Calls

By Manager Guide, PowerDialer
Monitoring Calls How can I monitor agent phone calls with PowerDialer? Monitor Calls Link The InsideSales.com Monitoring tool can be launched from the InsideSales tab in Salesforce. This tool is designed for admins and managers, and should therefore be restricted using the InsideSales Permission Groups. Available Monitoring Actions Within the Monitor Calls window, there...
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PowerDialer Call Recordings

By Manager Guide, PowerDialer
PowerDialer Call Recordings Call Recording Setup and Use in PowerDialer for Salesforce (PDSF) Call Recordings are a great tool for training, quality assurance or legal purposes. Whatever your need, this guide will show you how to enable and access call recordings in the PowerDialer. Required First Steps Before we get...
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User Permission Groups

By Manager Guide, PowerDialer
User Permission Groups Understanding and Managing Permission Groups Manage Permission Groups Permission Groups are used to control the features available to PowerDialer users and managers in Salesforce. Where to Find Permission Groups and Permission Options To find your PowerDialer permission groups: Click on the InsideSales tab within Salesforce Under the...
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