Categories

January 20, 2019

Play Management

September 4, 2020

Play and Task Management

April 20, 2020

Introduction to Plays

May 31, 2019

Merge Fields & Placeholders

May 29, 2020

Introduction to Playbooks Mobile

April 20, 2020

Play Best Practices

May 31, 2019

Using Tags

September 4, 2019

Step Up Your Game With Plays

April 20, 2020

Center of Excellence

September 13, 2019

Call Quality Troubleshooting

May 31, 2019

Inbound Call Paths

June 3, 2019

Pre-recorded Voicemails

September 4, 2020

Play and Task Management

June 26, 2019

Phone Number Format – E.164 Standard

June 3, 2019

Call Recordings

June 2, 2019

Manage Call Dispositions

January 19, 2019

Completing a Phone Call Task

June 3, 2019

Inbound Availability

June 3, 2019

Manage Direct Inbound Numbers

May 29, 2020

Introduction to Playbooks Mobile

June 4, 2019

Using Click-to-Call

June 26, 2019

Asia and Pacific (APAC) Dialing

January 29, 2020

Countries Not Supported On The XANT Platform

December 12, 2019

Calling Territory

August 28, 2020

Agent Phone Setup

November 22, 2019

INTERNAL: Locating Local Presence Numbers

April 20, 2020

Voicemail Best Practices

June 17, 2020

Call Path Elements

May 13, 2020

Orphaned Phone Call Tasks

September 4, 2020

Agent Leg Connection

June 17, 2020

Default Inbound Call Paths

May 31, 2019

Email Notifications

June 3, 2019

Track & Sync

May 31, 2019

Vidyard GoVideo Setup

October 15, 2019

Self Service Calendaring

May 31, 2019

Email Templates

September 4, 2020

Play and Task Management

August 30, 2019

Sending an Automatic Email

May 31, 2019

Email Enhancement Options

May 29, 2020

Introduction to Playbooks Mobile

October 24, 2019

Email Snippets

June 4, 2019

Using Click-to-Email

June 21, 2019

How to Complete an Email Task

April 20, 2020

Email Best Practices

April 22, 2020

Vidyard Best Practices

August 11, 2020

Email Feature Matrix

June 3, 2020

OneMob Setup

September 4, 2020

Agent Email Setup

October 3, 2019

Add Playbooks Fields to Salesforce Page Layouts & List Views

May 4, 2020

Introduction to Playbooks Reports

June 28, 2019

Reporting in Dynamics – Basic Charts and Dashboards

November 22, 2019

INTERNAL: Locating Local Presence Numbers

October 27, 2020

Salesforce – Playbooks Fields & Reporting Unmanaged Packages

May 4, 2020

Standard Playbooks Reports

October 27, 2020

Salesforce Reporting – Overview

October 27, 2020

Playbooks Fields & Access Levels

October 23, 2020

Salesforce Reports: Play Activity Reports

October 23, 2020

Salesforce Reports: Call Outcome Reports

October 23, 2020

Salesforce Reports: Play Status Reports

October 23, 2020

Salesforce Reports: Email Outcome Reports

October 21, 2020

Salesforce Reports: Priority Score Reports

October 12, 2020

Salesforce Reports: Inbound Call Reports

October 23, 2020

Salesforce Reports: Play Outcome Reports

November 18, 2020

Salesforce Reporting Best Practices

November 18, 2020

Reporting Baseline

June 2, 2019

Manage Teams and Users

June 3, 2019

Manage Leaderboards

May 31, 2019

Inbound Call Paths

June 3, 2019

Manage Robots

June 26, 2019

Phone Number Format – E.164 Standard

June 10, 2019

Playbooks Manager Application Onboarding

April 22, 2020

Introduction to Robots

June 2, 2019

Manage Call Dispositions

June 3, 2019

Manage Permission Groups

June 3, 2019

Manage Custom Sorts

June 3, 2019

Manage Call Monitoring

June 3, 2019

Manage Direct Inbound Numbers

June 3, 2019

Manage Call Recording Settings

May 29, 2019

Playbooks Manager Access

May 4, 2020

Introduction to Playbooks Reports

April 16, 2020

Robot Actions and Testing

April 22, 2020

Robot Filtering

June 26, 2019

Asia and Pacific (APAC) Dialing

June 25, 2019

Call Recording API

April 22, 2020

Robot Strategy

April 20, 2020

Sales Cadence Best Practices

April 22, 2020

Robot Examples

May 4, 2020

Standard Playbooks Reports

August 13, 2020

Robots Cross Object Filtering

September 4, 2020

Play and Task Management

January 18, 2019

Sorting, Filtering, and Searching for Tasks

June 3, 2019

Playbooks Rankings

May 29, 2020

Introduction to Playbooks Mobile

June 21, 2019

Types of Tasks That Are Listed in the Menu

June 17, 2020

Introduction to Playbooks SMS

June 3, 2020

Sendoso Setup

January 30, 2019

Installing and Updating the Playbooks Chrome Extension

May 29, 2019

Playbooks Requirements

January 7, 2020

Admin Guide: Overview of Playbooks Installation

June 10, 2019

Salesforce – Playbooks Integration User

June 18, 2019

O365 Setup for Playbooks Emails

January 29, 2019

Managing the Playbooks Chrome Extension

September 13, 2019

Call Quality Troubleshooting

June 10, 2019

Get a Playbooks Account Provisioned

October 3, 2019

Add Playbooks Fields to Salesforce Page Layouts & List Views

June 10, 2019

Playbooks Manager Application Onboarding

June 25, 2019

SMTP Relay Setup for Playbooks Emails

January 23, 2019

Connect to Your CRM

June 10, 2019

Other Configurations

January 27, 2019

Navigating the Playbooks Chrome Extension

September 17, 2019

Playbooks IP Addresses

December 9, 2019

Connect the Integration User to CRM

September 13, 2019

PSTN Agent-Leg Connection vs. WebRTC Connection

January 28, 2019

Logging in to Playbooks

September 13, 2019

API Call Utilization

June 10, 2019

Data Access Controls

January 22, 2019

Uploading Your Profile Picture

January 21, 2019

Adding Your Power Anthem

September 13, 2019

Dial Attempt Is Failing

June 10, 2019

Installation Changes Dynamics Solution Files

September 13, 2019

RingCentral Setup

June 18, 2019

Playbooks + SAP CRM Setup Guide

June 10, 2019

Salesforce – Neuralytics Unmanaged Package

September 13, 2019

Installation of Playbooks Extension in Managed Environments

June 10, 2019

Dynamics Non-Interactive User

October 27, 2020

Salesforce – Playbooks Fields & Reporting Unmanaged Packages

October 27, 2020

Playbooks Fields & Access Levels

September 4, 2020

Connect to Your CRM

August 26, 2020

Changing The CRM View