Internal: North America & Europe LP Bucket - Number Request Process How do I request Local Presence and SMS numbers? Below is a link to the Internal document to request NA & EU Numbers. North America & Europe Local Presence Bucket Request Form Click the link below to view...
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Internal: How to look up the dialer cache using the Dev or CPR Tools How do I look up the current dialer cache? You may need to look up the dialer cache to resolve a case. You will do this using the CPR/Dev Tools. Finding the Dialer Cache You...
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Internal: Granting Community Login Access How do I grant Community Login Access for a client? In order for customers to login to the community and create/access cases etc. a user will need to be created and then granted access. Associated Contact Record Make sure the user has a contact...
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Internal: Locating Local Presence Numbers Where can I locate local presence numbers? How do I set up a Local Presence Call Path? Where do I select Local Presence for the caller-id? Internal Domo Report The below methods will not work for EU Local Presence numbers. Using the linked DOMO...
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Internal Article: Playbooks IP Addresses What are the Playbooks Pods and their associated IP addresses? POD IP Addresses Due to frequent changes and security, IP addresses are not provided in product documentation. Rather, documentation tells our customers to ask their XANT resource (Support, Professional Services, etc.) for the current IP...
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