Category

Calls

Caller ID Authentication Regulation

By Calls, Playbooks, User Guide
Caller ID Authentication Regulation STIR/SHAKEN Playbooks Compliance Options Playbooks is the #1 Sales Engagement platform for compliance with built-in features to support anti-SPAM and Do Not Call regulations. In this article, you will learn more about specific FCC Regulations that govern how Caller IDs will impact dialing US based customers....
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Agent Leg Connection

By Calls, Playbooks, User Guide
Agent Leg Connection How the Agent Leg Works with your Phone Playbooks establishes an agent leg connection with your phone in order to track all calls being placed through the platform. Establishing the Agent Leg connection is fast and should happen automatically when you dial a call, however there are...
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Agent Phone Setup

By Calls, Playbooks, User Guide
Agent Phone Setup How to Configure Playbooks to Work with your Phone Playbooks works with your phone to provide you with seamless functionality. You’ll have access to all of Playbooks information and tools while engaging your prospects on the phone. Adding or Editing Your Agent Number Playbooks enables you to...
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Call Path Elements

By Calls
Call Path Elements How Call Path elements are Configured Element Details Below are the available elements that can be added to a Call Path. When you click the vertical ellipses on each element, you get the ability to edit and/or delete it. Clicking edit is how you configure each element....
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