Category

Gamification

Manage Leaderboards

By Gamification, Manager Application, Playbooks, User Guide
Manage Leaderboards How do I create, edit, and display Leaderboards? Competition drives results. Playbooks Leaderboards motivate your team by igniting competition among agents and showcasing top performers. Measure the most important metrics, increase urgency with PowerHour Leaderboards, and create your own custom key performance indicators. Note: Before managers and admins...
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Playbooks Rankings

By Gamification, Playbooks, Tasks, User Guide
Playbooks Rankings What does my Playbooks ranking mean? Understanding Your Ranking Sparking a friendly competition with your teammates increases your focus and motivates you to bring your “A” game to every call. Your Playbooks ranking gives you a snapshot of where you fall in line compared to your coworkers. Your...
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