Call Result Detailed View Page subtitle question? Overview The Detailed Call Result Report is a simple report that is best suited for managers and administrators who have any of these questions: Are the end users using InsideSales.com? Are they using the call results correctly? How much call time is being...
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Call Recordings by Rep How do I access a report that contains all my call recordings for PowerDialer? Overview The PowerDialer report ‘Call Recordings by Rep’ is a valuable report for managers and coaches to quickly get to a list call recordings created by the PowerDialer. This report is a...
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Correct Contact AVG Talk Time Report Which reps are having meaningful conversations with the right people? How long are those conversations? Overview The Correct Contact Rate by Average Talk Time report is a pre-built report installed with the PowerDialer for Salesforce package under the Sales Acceleration Reports folder. It shows...
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Correct Contact Rate by Time of Day What is the best hour to reach a decision maker? Overview Understanding when prospects and customers are more likely to answer a call is important to maximize the efficiency of your team. InsideSales.com can help you make better decisions with data from the Correct...
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Using Area Code Groups for Inbound Routing How to create PowerDialer Area Code Groups to route inbound calls to specific reps Overview Area code groups are manually created groups of US phone number area codes. These area code groups can be assigned to reps, and then applied to inbound calls....
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Using Rep Queues for Inbound Call Paths The Rep Queue is the inbound routing option that is used to route inbound calls or ResponsePops to reps to be answered. Overview A Rep Queue is analogous to the frequently used term Automated Call Distributor (ACD), in that it uses defined logic...
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Inbound Call Paths How do I setup an inbound call path? What routing and message options are available? Overview Call Path technology manages inbound calls coming into the InsideSales system. Call Paths define how inbound calls are routed and handled, from playing messages to inbound callers, to routing the inbound...
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Powerstandings Setup for Lightning Experience How do I enable the Personal Sidebar widget in Lightning? Overview The PowerStandings Sidebar widget can now be accessed directly from within Salesforce Lightning interface with versions of PowerDialer 6.51.7 and higher. Adding Powerstandings to the Lightning Interface In order for agents to access their...
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Displaying PowerStandings on a Monitor How do I display a Leaderboard or dashboard on an external TV or monitor? Note: The hardware that you have available can change your setup process drastically. With that in mind this article will go over the basics on how you can display a Leaderboard....
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