Inbound Calling

Using Area Code Groups for Inbound Routing How to create PowerDialer Area Code Groups to route inbound calls to specific reps Overview Area code groups are manually created groups of US phone number area codes. These area code groups can be assigned to reps, and then applied to inbound calls....

Using Rep Queues for Inbound Call Paths The Rep Queue is the inbound routing option that is used to route inbound calls or ResponsePops to reps to be answered. Overview A Rep Queue is analogous to the frequently used term Automated Call Distributor (ACD), in that it uses defined logic...

Inbound Call Paths How do I setup an inbound call path? What routing and message options are available? Overview Call Path technology manages inbound calls coming into the InsideSales system. Call Paths define how inbound calls are routed and handled, from playing messages to inbound callers, to routing the inbound...