Category

PowerDialer

Telephony Requirements

By Admin Guide, Configuration, PowerDialer
Telephony Requirements Ensure that your organization has the basic, required telephony configuration for PowerDialer Overview PowerDialer requires some basic telephony infrastructure before it can start transforming your users sales calls for the better. Below are the configurations that you can check with your telephony expert. Phone System Powerdialer must have...
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Call Recording Encryption

By Admin Guide, Configuration, PowerDialer
Call Recording Encryption Call Recording Encryption may be enabled for PowerDialer for Salesforce (PDSF) upon request Overview If sensitive information is prevalent in your agents’ phone calls, or if you are legally required to keep call recording data secure, we provide the ability to encrypt that information. Benefits Account login...
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Manage Company Settings

By Admin Guide, Configuration, PowerDialer
Manage Company Settings What settings are controlled by Company Settings? What are the configuration options? Overview Only a PowerDialer Admin should be given access to Manage Company Settings. This article goes over all of the settings found in the InsideSales tab under 'Manage Company Settings'. Email Settings Many of the...
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