Category

PowerDialer

Monitoring Calls

By Manager Guide, PowerDialer
Monitoring Calls How can I monitor agent phone calls with PowerDialer? Monitor Calls Link The InsideSales.com Monitoring tool can be launched from the InsideSales tab in Salesforce. This tool is designed for admins and managers, and should therefore be restricted using the InsideSales Permission Groups. Available Monitoring Actions Within the Monitor Calls window, there...
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PowerDialer Call Recordings

By Manager Guide, PowerDialer
PowerDialer Call Recordings Call Recording Setup and Use in PowerDialer for Salesforce (PDSF) Call Recordings are a great tool for training, quality assurance or legal purposes. Whatever your need, this guide will show you how to enable and access call recordings in the PowerDialer. Required First Steps Before we get...
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User Permission Groups

By Manager Guide, PowerDialer
User Permission Groups Understanding and Managing Permission Groups Manage Permission Groups Permission Groups are used to control the features available to PowerDialer users and managers in Salesforce. Where to Find Permission Groups and Permission Options To find your PowerDialer permission groups: Click on the InsideSales tab within Salesforce Under the...
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PowerStandings: Challenges & Achievements (User)

By PowerDialer, PowerStandings, Using PowerDialer for Salesforce
PowerStandings: Challenges & Achievements (User) How to win more points with PowerStandings Challenges and Achievements in PowerDialer. Challenges PowerStandings Challenges are time-based competitions issued by a manager or admin that give you a chance to win bonus PowerStandings points based on your metrics. Active Challenges If you have an active...
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