Additional CRM Configurations for Dynamics
Optimize Playbooks for an excellent user Experience
Put the finishing touches on your Playbooks setup. Configure End User Security Roles and add unique fields to the Entity Form. Be sure to double check Network and Telephony settings are correct to avoid any hiccups later on.
End User Security Role
The Playbooks for Dynamics Managed Solution includes a new security role: Playbooks User. Applying this role to each user who will use Playbooks enabled them to import records to Playbooks, synchronize activities with Dynamics, and use both applications to their full capacity.
To Assign the Playbooks User Permission
- Navigate to Dynamics Settings.
- Click Security.
- Click Users.
- Click Select User Record.
- Click [Manage Roles].
- Click the checkbox next to Playbooks User.
- Click OK.
The Playbooks Managed Solution includes a set of fields on each of the following entities: Lead, Contact, Account, Opportunity, Phone Call, Email, and Task.
To get the most out of Playbooks, you’ll want to add these unique fields to the Entity Forms and columns in your saved views for each entity.
Fields not added to the entity form can still be used for creating charts and dashboards if desired. Screen real-estate should always be considered when updating forms in Dynamics. See the following example Entity Form for guidance.
XANT provides an unmanaged solution that includes a set of charts and dashboards allowing you to quickly gain improved insight into the activities your sales team is completing on a routine basis and the Plays that are driving you team strategy.
Configure your network for Playbooks by speaking with your network administrator and confirming traffic to and from Playbooks is allowed. Consult the Network Requirements in the Playbooks Requirement article for details.
Review Telephony Requirements in the Playbooks Requirements article. Notify your telephony services team that user tools and configuration may change due to implementing Playbooks. Notify them early so they can participate in testing and ensure a smooth Launch for users.