How to Chat with Support
How to open a chat conversation with support
Playbooks has made it easier than ever to get in touch with a technical support engineer by including a chat feature directly in the Playbooks Chrome extension. If you ever run into trouble, we’re never more than a few clicks away.
Chatting with Support
To Chat with Support
- Open Playbooks.
- Click the menu button (XANT logo).
- Click Support & Feedback.
- Click Send us a Message.
- Enter your message.
- Click the send button.
Viewing Previous Chat Messages
Occasionally, you will want to look back to information shared with you during a previous chat conversation. With Playbooks, this is easy to do.
To View Closed Chat Messages
- Open Playbooks.
- Click the menu button (XANT logo).
- Click Support & Feedback.
- If the Send us a message screen is open, click the back arrow.
- Click See previous.
- Click the previous message.
