Premium or Shared Rate Phone Numbers

By December 18, 2020January 13th, 2021No Comments

Premium or Shared Rate Phone Numbers

How to Identify you are dialing a premium rate or shared rate number

If you’ve had issues attempting to dial certain numbers (especially in the EU), there could be a few reasons why the dial is not going through. First, determine if the issue is related to international dialing settings.

If the issue is not related to international dialing settings, you may be attempting to dial a premium or restricted phone number. Calling premium rate number in Playbooks is not enabled by default.

What are Premium or Shared Rate Numbers

Premium rate numbers are phone numbers typically used to provide information, customer support, or entertainment on a shared-cost basis, such as +1-900 numbers in the US and +449 numbers in the UK. They are described as ‘premium rate’ because they are far from cheap to call. This means that the callers are charged a higher per-minute rate on their phone bill which can be upwards of $1 or more per minute.

Shared cost service numbers are similar to premium rate number, but instead of all the cost going to the caller, the cost of the call is split between the caller and the organization they are calling. Typically, these types of numbers are used for support.

You can authorize your account to have the ability to call premium and shared numbers (see instructions below), but extra terms and costs may apply.

Related Link: Premium-rate telephone Number
Click this message to be taken to an external article with more information on Premium-rate phone numbers.
Related Link: Shared Cost Service
Click this message to be taken to an external article with more information on Shared-cost service numbers.

Detecting Premium Rate Numbers

If you have a number you suspect is a premium rate number, check to see if your hunch is correct.

Steps to Identify a Premium Rate Number

  1. Navigate to this link:
  2. Enter the phone number information in the Input Data fields
  3. Check the Validation Results. This will show you if it is a Premium Number.

Enabling Premium Rate Numbers

Premium Rate Number dialing can be enabled on a per country basis if you are on a metered plan, but it requires an addendum to your contract because it could result in an increase in your account’s telephony costs. Reach out to your XANT Customer Success Manager to get current details and an estimate of additional charges.

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