Admin GuideConfigurationPowerDialer

Amazon Storage (Simple Storage Service)

By September 12, 2019No Comments

Amazon Storage (Simple Storage Service)

How can I use Amazon to store call recordings for PowerDialer?

Overview

When call recording is enabled, PowerDialer and Click-to-Call create digital audio files for live calls and store them on your application server. These recordings are considered part of your data usage. Third-party recording storage tools provide some additional ways to help you manage this storage and reduce costs. This utility currently allows clients to use their own FTP / SFTP server or connect to an Amazon S3 account.

Note: If you move the file from the destination specified in the setup it will break the link, meaning you will no longer be able to access the recording through SF.

Using Amazon as Your 3rd-party Storage Solution

To Set Amazon as Your 3rd-party Storage Solution

  1. Go to Amazon’s S3 overview page
  2. Create an account
  3. Follow the steps in the video below
Tip: For additional assistance, read through Amazon’s documentation by clicking on this link.

Best Practices

We strongly encourage investigating in using Amazon Storage as soon as possible. This is a sure-fire way to help reduce costs and getting 3rd Party storage set up sooner rather than later will proactively ensure that customers don’t run into storage problems.

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