Admin Guide: Overview of Playbooks Installation Overview of the Installation and configuration steps to setup Playbooks in your CRM How does Playbooks connect to your CRM? Playbooks is a Chrome Extension that connects to your CRM. The beauty of this design is that you can sign into Playbooks and your...
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Call Recording API How do I utilize the call recording API for Playbooks? The Playbooks Call Recording API is designed for organizations or third-party applications to be able to download call recordings from calls made through the Playbooks product. There are a handful of use cases for leveraging the call...
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SMTP Relay Setup for Playbooks Emails How do I configure SMTP relay for Playbooks? Playbooks helps sales reps reach out to their prospects in a consistent follow-up pattern. To do this it facilitates both making calls and sending emails within the application. 3 Different Ways to Email in Playbooks Authenticating...
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Dynamics Non-Interactive User The Non-Interactive user is used to sync data between CRM and Playbooks Playbooks requires an Integration User (a.k.a. Service User, Access User, etc.) which is used to connect the CRM to the corresponding Playbooks account and synchronize data between Playbooks and the CRM: create and update tasks,...
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Installation Changes Dynamics Solution Files This article shows you the additions made when installing the Playbooks solution files. Related Article: Playbooks Installation Steps Click this message to see the steps to Install Playbooks in your CRM Fields Installed NEW LEAD & CONTACT FIELDS Display Name Details Play Info Updated At...
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Data Access Controls How to Configure advanced CRM integration settings Playbooks leverages both the access user and the individual sales rep to pull and push data to the CRM. Administrators can now specify when the access user should be used to sync data and when the sales rep should be...
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Salesforce – Neuralytics Unmanaged Package This unmanaged package contains the fields for Neuralytics scores Neuralytics is a predictive and prescriptive self-learning engine that prioritizes sales activities to target the most promising leads and opportunities. Neuralytics processes over 100 billion sales interaction data points to produce simple insights and directives that...
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Playbooks Manager Application Onboarding for Salesforce The Playbooks Manager Onboarding experience will guide new Playbooks Managers to relevant setup, features, and tools Title 100% Back See All Salesforce Admin Articles Launch Checklist The Manager Onboarding Experience will now help you navigate through additional setup steps like creating Plays, adding users,...
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Other Configurations for Salesforce How to Configure your email, network, and telephony to work with Playbooks Title 80% Back See All Salesforce Admin Articles Next The Setup Wizard will prompt you to indicate what email service provider you use. Supported Email Platforms Playbooks Supports multiple email platforms. Select your service...
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Get a Playbooks Account Provisioned for Salesforce What information does XANT need to provision a Playbooks account Title 20% See All Salesforce Admin Articles Next The process to provision a Playbooks account and connect it to your CRM requires a live meeting with a XANT team member. The following instructions...
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