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Chat, the method most preferred by our customers for engaging support, is easily accessible from within the Playbooks tool. Live chat support is available during defined Support Hours*.

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Live phone support is available for PRIME Support Customers**.

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Help us resolve the issue quicker by starting the case online. Cases can be submitted anytime day or night and will be responded to during defined Support Hours*.



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*Support Hours open for the work week at 9:00 PM Sunday MT and close for the weekend at 7:00 PM Friday MT (24 hrs/day Mon – Fri) and excludes weekends and holidays. If weekend and holiday availability is required, please check out PRIME Support.

**PRIME Support 

PRIME Support is an upgraded Enterprise service that provides a direct channel to a named Technical Support Engineer, as well as weekend and holiday coverage. If you would like to learn more about PRIME Support talk with your CSM.