Ways to contact us:
Chat with us:
Chat, the method most preferred by our customers for engaging support, is easily accessible from within the Playbooks tool. Live chat support is available during defined Support Hours*.Learn How
Give us a call:
Live phone support is available for PRIME Support Customers**.
Submit a case:
Create low-impact, low-urgency cases directly from the Customer Case Portal. Learn how to login, create cases, and get updates here. XANT Support Team will evaluate and responded to these cases during defined Support Hours*.Login
*Support Hours open for the work week at 9:00 PM Sunday MT and close for the weekend at 7:00 PM Friday MT (24 hrs/day Mon – Fri) and excludes weekends and holidays. If weekend and holiday availability is required, please check out PRIME Support.
PRIME Support is an upgraded Enterprise service that provides a direct channel to a named Technical Support Engineer, as well as weekend and holiday coverage. If you would like to learn more about PRIME Support talk with your CSM.