Ways to contact us:
Chat with us:
Chat, the method most preferred by our customers for engaging support, is easily accessible from within the Playbooks tool. Live chat support is available during defined Support Hours*.Learn How
Give us a call:
Live phone support is available for PRIME Support Customers**.
Submit a case:
Help us resolve the issue quicker by starting the case online. Cases can be submitted anytime day or night and will be responded to during defined Support Hours*.Login
Use the search bar to find answers to frequently asked questions and official documentation.
*Support Hours open for the work week at 9:00 PM Sunday MT and close for the weekend at 7:00 PM Friday MT (24 hrs/day Mon – Fri) and excludes weekends and holidays. If weekend and holiday availability is required, please check out PRIME Support.
PRIME Support is an upgraded Enterprise service that provides a direct channel to a named Technical Support Engineer, as well as weekend and holiday coverage. If you would like to learn more about PRIME Support talk with your CSM.